Carsten Boyd offers free shipping on all U.S. orders made on our website. Please be aware that we are unable to deliver to PO Boxes, hotels, military addresses or addresses unrecognized by USPS.
From the date the order has been placed, please allow 2-3 business days to process. When your order has been shipped, you will receive an email with a USPS tracking number and a link to the USPS website where you will be able to track the status of your order. Please allow 5-7 business days for the package to arrive from the time of shipment date.
Carsten Boyd currently ships to countries: Japan, France, Germany, Ireland, Spain, Sweden, Switzerland, United Kingdom, Brazil, Philippines, and Canada. Rates apply for each country. International customers are responsible for taxes and duties.
Returns & Exchanges
Carsten Boyd offers free shipping on all U.S. orders for returns and exchanges. Please email us through our website and once received, it will take 2-3 business days to review and approve. Once approved, we will email you the USPS return label.
International customers are responsible for shipping fees on returns and exchanges.
Carsten Boyd will gladly accept returns and exchanges for any U.S./ International order from carstenboyd.com within 14 calendar days from delivery and must be sent back within 10 days following the approval date of return request.
The item must have been purchased directly from carstenboyd.com and be unused and free from all damage.
All original packaging must be intact (outer box, leather case, pouch, wiping cloth, and warranty card).
A copy of an email return/request must also be included inside the package.
The original price of item(s) will be refunded back to the method of payment used for original purchase within 14 days from when the return package has been received. You will be notified by email when package is received and please allow 5-7 business days for credit to appear in your account.